Warranty Policy

Effective Date: April 1, 2026

At Golden Bay Jewelers Inc., we are committed to providing high-quality jewelry and ensuring customer satisfaction. This Warranty Policy explains the coverage available for eligible products purchased directly from our website.

This warranty is provided in addition to any rights you may have under applicable consumer protection laws.

1. Warranty Coverage

Golden Bay Jewelers Inc. provides a limited warranty covering manufacturing defects in eligible jewelry purchased directly from our online store.

Our warranty applies to defects in:

  • Manufacturing workmanship

  • Material defects

  • Structural issues resulting from the manufacturing process

Warranty coverage begins on the date your order is delivered.

2. Warranty Period

Eligible products are covered by a 12-month limited warranty from the original delivery date unless a different warranty period is specifically stated on the product page.

During the warranty period, approved claims may qualify for:

  • Professional repair

  • Product replacement

  • Store credit

  • Refund (when repair or replacement is not available)

The appropriate resolution will be determined at the discretion of Golden Bay Jewelers Inc. after inspection of the item.

3. What Is Covered

Our warranty generally covers manufacturing-related defects, including:

  • Loose or defective settings caused by manufacturing.

  • Broken clasps or closures resulting from manufacturing defects.

  • Defective chains or links due to workmanship.

  • Faulty craftsmanship.

  • Material defects present under normal use.

4. What Is Not Covered

The warranty does not cover damage resulting from:

  • Normal wear and tear.

  • Accidental damage.

  • Improper use or misuse.

  • Improper storage or handling.

  • Exposure to chemicals, perfumes, lotions, cleaning products, or harsh environments.

  • Scratches, dents, discoloration, or cosmetic wear from regular use.

  • Lost or stolen jewelry.

  • Broken gemstones caused by impact.

  • Unauthorized repairs, resizing, alterations, or modifications.

  • Damage caused by third parties.

Products purchased from unauthorized sellers or resellers are not covered under this warranty.

5. How to Submit a Warranty Claim

To request warranty service, please contact our customer support team and provide:

  • Your order number.

  • Date of purchase.

  • A detailed description of the issue.

  • Clear photographs showing the defect.

  • Any additional information that may help us evaluate your claim.

If inspection of the item is required, we will provide return instructions.

For approved warranty claims, we may provide a prepaid return shipping label when applicable.

6. Warranty Resolution

After receiving and inspecting the returned item, we will determine whether the issue is covered under this warranty.

If your claim is approved, we may provide one of the following remedies:

  • Repair of the product.

  • Replacement with the same item or a comparable product.

  • Store credit.

  • Refund to the original payment method if repair or replacement is not reasonably available.

Approved refunds are generally processed within 7 business days after final approval.

7. Customer Responsibilities

To help preserve the quality and appearance of your jewelry, we recommend that customers:

  • Store jewelry in a clean, dry place.

  • Remove jewelry before swimming, exercising, or performing manual work.

  • Avoid exposure to perfumes, cosmetics, cleaning chemicals, and excessive moisture.

  • Clean jewelry using appropriate jewelry care methods.

Proper care helps maximize the lifespan of your jewelry.

8. Limitation of Liability

To the fullest extent permitted by applicable law, the liability of Golden Bay Jewelers Inc. under this warranty is limited to the original purchase price of the affected product.

We are not responsible for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products.

9. Contact Information

If you have questions about this Warranty Policy or wish to submit a warranty claim, please contact us.

Golden Bay Jewelers Inc.

Company Number: P99000084550

EIN: 65-0952246

Email: contact@GoldenBayJewelers.shop

Phone: +1 (954) 974-7313

Address: 5460 W Sample Rd, Margate, FL 33073, United States