Return & Refund Policy
Effective Date: April 1, 2026
At Golden Bay Jewelers Inc., we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.
Returns
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Returns Accepted: Yes, for defective and non-defective products.
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Return Window: Within 30 days of receiving your order.
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Product Condition: Items must be new and unused, with original packaging and accessories where applicable.
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Proof of purchase may be required to process your return.
Return Method
Returns are accepted by mail. Please contact our customer support team before sending your item so we can provide return instructions.
Return Label: Customer's Responsibility
Exchanges
Exchanges are available subject to product availability. If a replacement is unavailable, a refund may be issued instead.
Return Shipping
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If you receive a damaged, defective, or incorrect item, we will cover the return shipping costs or provide a prepaid return label where applicable.
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For returns due to a change of mind, customers are responsible for return shipping costs.
Restocking Fee
We do not charge any restocking fees on approved returns.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
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Refund Processing Time: Within 7 business days after approval.
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Refunds will be issued to your original payment method.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and photos of the item. Once verified, we will arrange a replacement or issue a full refund where applicable.
Order Cancellations
Orders may be cancelled before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled but may be returned in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Golden Bay Jewelers Inc.
Company Number: P99000084550
EIN: 65-0952246
Email: contact@GoldenBayJewelers.shop
Phone: +1 (954) 974-7313